At Mailer Boxes Co, customer satisfaction is important to us. If you are not fully happy with your order, we want to help. Please read this policy carefully before returning or exchanging any items.
We accept returns from the following countries:
We accept returns for both defective and non‑defective products. If your order arrives damaged, defective, or you are simply not satisfied, you may request a return under the terms below.
We do offer exchanges for eligible items. To start an exchange, please contact our support team so we can review your order and confirm next steps.
Returns and exchanges are only accepted if the items are::
You have 10 days from the date of receipt to send back eligible items. After 10 days, we cannot process returns or exchanges.
Returns are accepted by mail only. We do not offer in-store or drop-off location returns.
A return shipping label will be included in your order. If it is missing, please contact our support team.
We do not charge a restocking fee. If your return is approved and the items meet our conditions, you will receive a full refund of the product cost.
Once we receive your returned item and confirm it meets our policy, we will process your refund to your original payment method within 10 business days.
