At Mailer Boxes Co, we value your satisfaction. If you are not completely happy with your purchase, we’re here to help. Please read our return and refund policy carefully.
Countries We Accept Returns From
- United States
- United Kingdom
- Australia
- Canada
- New Zealand
- Ireland
- Netherlands
Returns
We accept returns for both defective and non-defective products. If your order arrives damaged, defective, or you are not satisfied, you may request a return under the following terms.
Exchanges
We do accept exchanges for eligible items. Please contact our support team to initiate an exchange request.
Accepted Product Condition
Returns and exchanges are only accepted if the items are:
- New and unused
- In their original packaging
- Unopened and undamaged
Return Window
You may return your item within 10 days of receipt. After 10 days, we cannot process any return or exchange requests.
Return Method
Returns are accepted by mail only. We do not offer in-store or drop-off location returns.
Return Shipping Label
A return shipping label will be included in your order. If it is missing, please contact our support team.
Restocking Fee
We do not charge a restocking fee.If your return is approved, your full product cost will be refunded.
Refund Processing Time
Once we receive your returned item and confirm it meets our policy, your refund will be processed within 10 business days to your original payment method.
Important Notes
- Customized products (with personal printing, sizes, or branding) are not eligible for return unless defective.
- For damaged shipments, please email a photo within 24 hours of delivery.
- We reserve the right to deny returns that do not meet these conditions.
Contact Us
- Live Chat Support
- Phone: +1 (704) 326-1615
- Email: info@mailerboxesco.com